FAQs

Q:What types of products do you offer?

A:AuraActive Offers Fitness, Yoga & General Exercise Equipment And  Self-Care Products

Q:What is your return policy?

A:We offer a 14-day return policy from the delivery date. To be eligible for a return, products must be in new and untouched condition, including all original accessories and packaging. Please refer to our detailed return policy for more information.

Q:How long does shipping take?

A:Shipping times vary based on location and selected shipping method. Typically, orders are processed and shipped within 14-21 days Full tracking provided.

Q:Do you offer international shipping?

A:Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.

Q:How can I contact customer support?

A:You can reach our customer support team via email at support@[yourstoreemail].com or by phone at [+Phone Number]. Our customer service agents are available during business hours to assist you with any inquiries or concerns.

Q:Can I track my order?

A:Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment until it arrives.

Q: Can I return an item if I only change my mind?

 A: Yes. If you return an item due to a change of mind, a handling fee of 1.5 Eur and the return shipping fee of 3.5 Eur will apply, and the item must be returned within 14 days of delivery.

Q: What should I do if my return request is denied?

 A: If your return is denied due to not meeting the specified criteria, our customer support team will inform you of the reasons. You’re welcome to discuss any concerns directly with us.

Q: How can I track the status of my refund?

 A: Once your return is inspected, you will receive an email detailing your refund status. If you haven’t received an update within the allotted time, please contact our support team.